FAQ

 Why Choose Rachel Good Photography?

Rachel Good Photography (RGP) offers a professional, full-service photography experience designed to make your session smooth, enjoyable, and memorable. Using professional-grade camera bodies, lenses, and studio lighting, RGP is fully insured and committed to capturing authentic, meaningful moments with attention to every detail.

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Each session includes personalized planning for location, theme, styling, and color palette, along with access to an extensive studio collection featuring over 500 backdrops, props, outfits, wraps, and accessories.

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Social Media Notice​

A $50 fee applies if social media sharing, including sneak peeks, is declined. Clients are encouraged to tag and share their images, as active galleries are prioritized within the editing workflow.

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Payment Policies

A 5% processing fee applies to all final balances paid by PayPal or credit card.

Preferred payment methods include:

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• Zelle

• Cash

• Venmo

Payment plans are available and must remain current. Missed or late payments may result in cancellation of the session, and all payments made will be retained according to invoice terms.

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Discounts & Promotions

Occasional promotional pricing or new-client discounts may be offered throughout the year. Discounts and sale pricing cannot be combined with sessions already marked as SALE.

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Retainer & Rescheduling Policy

All retainers are non-refundable but may be transferred within 60 days of the original session date.

If rescheduling is necessary, clients must notify Rachel as soon as possible:

• Reschedule requests made under 48 hours before the session will incur a $50 rescheduling fee.

• Less than 48 hours’ notice may require a new retainer.

• Clients who reschedule multiple times without proper notice may not be eligible for future bookings.

No refunds are issued once a session has taken place.

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Seasonal Mini Session Policy

Seasonal mini session retainers are non-refundable and non-transferable to other seasonal events.

• Reschedule requests must be submitted at least one week before the scheduled session.

• A $50 rescheduling fee applies.

• Sessions must be completed within 60 days of the original booking date.

• No-shows or cancellations within 24 hours will result in forfeiture of the retainer.

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Weather Policy

Indoor sessions are generally unaffected by weather unless power outages occur.

Outdoor sessions may be rescheduled in the event of:

• 30–40% or greater chance of rain

• Excessive humidity

• Temperatures above 80 degrees

Weather-related updates will be communicated via email.

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Late Arrival Policy

Sessions begin promptly at the scheduled time.

Clients arriving more than 10 minutes late may be required to reschedule and submit a new retainer. If no communication is received, Rachel may need to leave to accommodate the next scheduled appointment.

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Gallery Delivery Timeline

• Sneak peeks are typically shared within one week on Facebook.

• Full galleries are delivered within approximately three weeks.

• Print orders are generally completed within 10 business days after ordering.

Wedding gallery timelines are outlined within the wedding contract.

Rush Editing Options

• Two-week gallery rush: $85

• One-week gallery rush: $100

• Gallery repost fee after expiration: $25

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Studio & Props

RGP provides access to a large collection of:

• Backdrops

• Headbands

• Outfits

• Wraps

• Rompers

• Skirts

• Bowties

• Hats

• Props and more

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To help sessions run smoothly:

• Please arrive fully ready with hair, makeup, and outfits prepared.

• Avoid red, orange, or heavily dyed foods and drinks before your session to prevent staining around the mouth or face.

• Children should not handle or throw props. Damaged items will be invoiced for replacement costs.

• Guests not participating in the session are not permitted unless discussed beforehand, as additional visitors may create distractions during limited session time.

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Pets

Family pets are welcome with prior discussion. Due to allergies, a minimum $40 pet fee applies.

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What to Bring

Clients are welcome to bring sentimental items, favorite toys, comfort items, or music to help children feel relaxed during the session. Most props and styling items are provided by RGP.

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Printing Rights

Clients may print images through any lab of their choice. However, RGP highly recommends using its professional print lab for the best color accuracy, luster finishes, and professional-quality products.

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Print & Canvas Credits

All print and canvas credits expire alongside the online gallery expiration date. Expired credits cannot be reactivated or extended.

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Retouching & Editing

Basic retouching is included with every session and may include:

• Backdrop extension when needed

• Skin smoothing

• Minor flyaway hair removal when possible

• Blemish removal

• Teeth whitening

• Eyeglass glare removal
  (does not include transition lens correction)

Additional edits requiring extra time will incur an editing fee, including:

• Eyeglass lens lightening

• Clothing color changes or alterations

• Body or face slimming

• Face swaps

• Wrinkle or stain removal

• Prop removal

Additional specialty edits that may be available for a fee include:

• Braces removal

• Minor cuts, scrapes, bruises, or black eyes

• Certain facial scratches -depending on severity and location

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Re-Editing Policy

Requested re-edits are billed at:

• $10 per image

• Plus a $40 flat editing fee

Please carefully review your gallery before downloading. Once images or galleries have been downloaded, no additional edits can be made.

 

Photographer Availability

Rachel is the sole photographer behind RGP and also a mom of two. In the event of illness, migraines, emergencies, or unforeseen circumstances, sessions may need to be rescheduled. Clients will be contacted as soon as possible and offered the next available opening.

 

Refunds & Reshoots

RGP does not offer refunds.

If concerns arise regarding your images, please contact Rachel directly to discuss possible solutions.

Reshoots require:

• A new retainer

• A reshoot fee
  (which may be discounted at Rachel’s discretion)

Mini Sessions and FYLC packages are not eligible for refunds, transfers, or reshoots.

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COVID & Studio Health Guidelines

To help maintain a clean and safe environment:

• Only immediate household members may attend studio sessions.

• Please limit the number of attendees whenever possible to reduce surface contact and distractions during your appointment.