FAQ

Why Book Rachel Good Photography?

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Rachel Good Photography (RGP) provides a professional, full-service photography experience using high-end camera bodies, lenses, and lighting. RGP is fully insured and dedicated to capturing meaningful moments with care and attention to detail.

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Every session includes a pre-session discussion of location, theme, and color palette, along with access to over 500 backdrops, props, and headbands.

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Social Media Notice: A $50 fee applies if social media usage (including sneak peeks) is not permitted. Clients are encouraged to tag and share images to keep their gallery active in the editing queue.

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Payment Policies

A 5% processing fee applies to all final balances paid via PayPal or credit card. Payment plans are available and must remain current. Missed or late payments may result in session cancellation, and all payments will be retained per invoice terms.

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Preferred payment methods are Zelle, Cash, and Venmo.

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Discounts

Occasional new-client or promotional sale codes may be offered. Discounts cannot be combined with sessions already marked as SALE.

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Retainer Policy

Retainers are non-refundable but transferable within 60 days of the original session date.

Clients must notify Rachel as soon as possible if rescheduling is needed. A $50 rescheduling fee applies if notice is given under 48 hours. If less than 48 hours’ notice is provided, a new retainer may be required. Clients who reschedule two times without notice will not be eligible for future bookings. No refunds are given once the photo session has taken place.

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COVID-19 Policy

Only immediate household members are allowed in the studio. Please limit the number of people attending to reduce surface contact.

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Photographer Availability

Rachel is the sole photographer and a mom of two. In the event of illness or emergency, including migraines, sessions may need to be rescheduled. Clients will be notified via text or email and offered the soonest available date.

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Reshoots and Refunds

No refunds are offered. If you are unhappy with your images, please communicate directly with Rachel.

Reshoots require a new retainer and a reshoot fee, which may be discounted but is not always the full session cost.

No refunds, reshoots, or transfers are offered for Mini Sessions or FYLC packages.

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Seasonal Mini Session Cancellation Policy

Retainers are non-refundable. Reschedule requests must be made at least one week prior to the session date. A $50 rescheduling fee applies. Sessions must occur within 60 days of the original booking. No-shows or cancellations within 24 hours will forfeit the retainer.

Seasonal mini retainers cannot be transferred to a different seasonal session.

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Weather-Related Rescheduling

Indoor sessions are not weather-dependent unless there is a power outage. Outdoor sessions may be rescheduled if there is a 30–40% or greater chance of rain, temperatures exceed 80 degrees, or humidity is high. Rachel will confirm any weather-related changes via email.

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Late Arrivals

Sessions begin promptly at the scheduled time. Clients who arrive more than 10 minutes late may be required to reschedule and submit a new retainer. If no notice is given, Rachel may leave to accommodate her next appointment.

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Gallery and Delivery Timeline

Sneak peeks are delivered within one week via Facebook. Full galleries are delivered within three weeks. Print orders are typically completed within 10 days after ordering. Wedding galleries see contract.

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Rush Options:
Two-week gallery rush: $85
One-week gallery rush: $100
Gallery repost fee after expiration: $25

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Props and Studio Use

- RGP provides over 500 backdrops, headbands, outfits, rompers, skirts, bowties, ties, hats, and more.

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- As noted on your model release form signed at the time of booking: Please make sure you have arrived ready: hair is combed, face is clean, and makeup is done as you don't want to take any time away from your session.

 

-Please avoid eating or drinking red, orange, or heavily dyed food or drinks before session, as these tend to leave a stain on the face/mouth/tongue.

 

-Please do not allow children to throw and tamper with props. Client will be held responsible for replacing damaged items and will be invoiced accordingly.

 

-Guest other than the ones being photographed are not allowed in unless previously discussed. This can be distracting as we are on a limited amount of time and space.

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-  Animals: Though allergic, Rachel would love to incorporate the family pet. This is to be discussed ahead of time and there will be  a min. $40 fee added to the session. 

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What to Bring

Clients may bring sentimental items or anything that helps children feel comfortable, such as toys or music. RGP supplies most props.

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Printing Rights

Clients may print elsewhere; however, RGP’s professional print lab is recommended for superior color accuracy, luster finishes, and custom sizing.

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Print and Canvas Credits

All print and canvas credits expire with the online gallery. Unused credits cannot be reactivated after gallery expiration.

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Retouching and Editing

Basic retouching is included with every session:

extension of backdrop as noted by the photographer 

including skin smoothing,

fly away hair removal if possible { extreme unruly or windy hair cannot be corrected }

blemish removal,

teeth whitening,

and eyeglass glare removal { this does not include lightening of transition lens }. 

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Additional edits will incur a fee,

including eyeglass lightening,

change in color of clothes or any alterations of clothes,

face or body slimming,

face swapping,

clothing wrinkle or stain removal,

and prop removal

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Edits that may be possible with a fee include braces and black eyes, cuts, or scrapes on children. Scratches on noses are the toughest to fix.

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Re-edits are $25 per image plus a $50 flat fee. Please review your finished gallery email carefully. Once an image or gallery has been downloaded, no further edits can be made.