FAQ

Why book RGP?

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Rachel Good Photography (RGP) uses high-end professional equipment (camera bodies, lenses, lighting, etc.) and is fully insured. We are committed to capturing meaningful moments with care. Every session includes:

• Discussion of location, theme, and colors

• Access to 500+ backdrops, props, and headbands

💡 Note: A $50 fee applies if social media usage (e.g. sneak peeks) is not permitted. Clients are encouraged to tag and share images to keep their gallery in the editing queue.

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What are the payment policies?

• A 5% fee applies to all final balances paid via PayPal or credit card.

• Payment Plans are available. You must stay current with agreed terms or your session may be canceled, and all payments retained per invoice terms.

• ​Zelle, Cash, Venmo Preferred

Do you offer discounts?

Occasional new client or sale codes may be offered, but cannot be combined with sessions already marked "SALE."

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Are retainers refundable?

No, retainers are nonrefundable but transferable (within 60 days of original session date). Key policies:

• Notify Rachel ASAP if rescheduling is needed

• ​there is a $50 fee added to reschedule if under a 48 hr notice

• Give 48 hours’ notice or a new retainer will be required

• No further bookings allowed if you reschedule 2x without notice

• No refunds once the photo session has occurred

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What is the COVID-19 policy?

Only immediate household members are allowed in the studio. Please limit the number of people to reduce surface contact.

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What happens if Rachel is ill?

Rachel is the sole photographer and a mom of two. Illness or emergencies (e.g. migraines) may require rescheduling. Clients will be notified via text or email and offered the soonest available date.

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Do you offer reshoots or refunds?

No refunds are offered, but if you are unhappy, please communicate with Rachel. Reshoots do require:

• A new deposit

• A reshoot fee (not always full cost; may be discounted)

❗ No refunds for MINI SESSIONS or FYLC packages. These are also non-transferable.

 

What's the cancellation policy for Seasonal Minis?

• Retainers are non-refundable

• Reschedules must be requested 1 week prior

• $50 reschedule fee applies

• Session must occur within 60 days

• No-shows or cancellations within 24 hours forfeit retainers

🔁 Seasonal mini retainers cannot be transferred to another seasonal session (e.g. from summer to fall).

 

What about weather-related rescheduling?

• Indoor sessions are not weather-dependent unless there's a power outage

• Outdoor sessions may be rescheduled for:

  • 30–40%+ chance of rain

  • Temps over 80°F or high humidity

• Rachel will confirm any changes via email

 

What if I’m late?

• Sessions begin at your scheduled time

• 10+ minutes late = session rescheduled, new retainer required

• If no notice is given, Rachel may leave for her next appointment

 

When will I receive my gallery?

• Sneak peeks: within 1 week via Facebook

• Full gallery: within 3 weeks

• Prints: based on timeline chosen at checkout but generally 10 days after ordering

• Weddings: 12 weeks (no rush options available)

🕒 Rush options:

• $50: 2-day print rush

• $85: 2-week gallery rush

• $100: 1-week gallery rush

• $25: gallery repost fee after expiration

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Can I use the studio props?

Yes! RGP provides:

• 500+ backdrops

• Headbands, outfits, rompers, skirts, bowties, ties, hats & more

What should I bring?

Bring any sentimental items or anything that will help your child smile, like toys or music. RGP supplies most props. No animals allowed in the studio.

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Can I print elsewhere?

Yes, but we recommend RGP’s professional print lab for:

• Superior color quality

• Luster finishes

• Custom sizes​

What about print credits?

Print and canvas credits expire with the online gallery. Unused credits cannot be reactivated after gallery expiration.

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Do you offer touch-ups?

Yes, yes Rachel offers these with every session but some do come with a small fee:

✅ Skin smoothing

✅ eye glass glare removal ​

✅ Blemish removal
✅ Whitening teeth

✅Eye glasses lightening {fee}
✅ Slimming face/body {fee}
✅ Face swapping ({fee}
✅ Wrinkle/stain removal on clothing

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MAY BE ABLE TO EDIT-

• Braces (fee)

• Black eyes, cuts, or scrapes on children's noses

Re-edits: $25/image + $50 flat fee * please make sure you read your finished gallery email on policies re: edits and downloads. Once gallery or an image is downloaded / no more edits can take place