a little more on what to expect at Rachel Good Photography

FAQ

Faq: FAQ

Commonly asked Questions:

Why book RGP?

Rachel Good Photography (RGP) uses high-end professional equipment (camera bodies, lenses, lighting, etc.) and is fully insured. We are committed to capturing meaningful moments with care. Every session includes:

Discussion of location, theme, and colors
Access to 500+ backdrops, props, and headbands

💡 Note: A $50 fee applies if social media usage (e.g. sneak peeks) is not permitted. Clients are encouraged to tag and share images to keep their gallery in the editing queue.

What are the payment policies?

A 5% fee applies to all final balances paid via PayPal or credit card.
Payment Plans are available. You must stay current with agreed terms or your session may be canceled, and all payments retained per invoice terms.
Zelle, Cash, Venmo Preferred

Do you offer discounts?

Occasional new client or sale codes may be offered, but cannot be combined with sessions already marked "SALE."

Are retainers refundable?

No, retainers are nonrefundable but transferable (within 60 days of original session date). Key policies:

Notify Rachel ASAP if rescheduling is needed
Give 48 hours’ notice or a new retainer will be required
No further bookings allowed if you reschedule 2x without notice
No refunds once the photo session has occurred

What is the COVID-19 policy?

Only immediate household members are allowed in the studio. Please limit the number of people to reduce surface contact.

What happens if Rachel is ill?

Rachel is the sole photographer and a mom of two. Illness or emergencies (e.g. migraines) may require rescheduling. Clients will be notified via text or email and offered the soonest available date.

Do you offer reshoots or refunds?

No refunds are offered, but if you are unhappy, please communicate with Rachel. Reshoots do require:

A new deposit
A reshoot fee (not always full cost; may be discounted)

❗ No refunds for MINI SESSIONS or FYLC packages. These are also non-transferable.

What's the cancellation policy for Seasonal Minis?

Retainers are non-refundable
Reschedules must be requested 1 week prior
$50 reschedule fee applies
Session must occur within 60 days
No-shows or cancellations within 24 hours forfeit retainers

🔁 Seasonal mini retainers cannot be transferred to another seasonal session (e.g. from summer to fall).

What about weather-related rescheduling?

Indoor sessions are not weather-dependent unless there's a power outage
Outdoor sessions may be rescheduled for:
- 30–40%+ chance of rain
- Temps over 80°F or high humidity
Rachel will confirm any changes via email

What if I’m late?

Sessions begin at your scheduled time
10+ minutes late = session rescheduled, new retainer required
If no notice is given, Rachel may leave for her next appointment

When will I receive my gallery?

Sneak peeks: within 1 week via Facebook
Full gallery: within 3 weeks
Prints: based on timeline chosen at checkout but generally 10 days after ordering
Weddings: 12 weeks (no rush options available)

🕒 Rush options:

$50: 2-day print rush

$85: 2-week gallery rush

$100: 1-week gallery rush

$25: gallery repost fee after expiration

Can I use the studio props?

Yes! RGP provides:

500+ backdrops
Headbands, outfits, rompers, skirts, bowties, ties, hats & more

What should I bring?

Bring any sentimental items or anything that will help your child smile, like toys or music. RGP supplies most props. No animals allowed in the studio.